TERMS OF SERVICE
Glass Ladder & Co. LLC
​Effective Date: March 9, 2026
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These Terms of Service ("Terms") govern your access to and use of the Glass Ladder website, products, and services. By accessing this website or placing an order, you agree to these Terms.
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If you do not agree with these Terms, please do not use our website or services.
1. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase from Glass Ladder. By placing an order, you confirm that you meet this requirement.
2. Orders & Payment
When you place an order, you confirm that:
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• All information you provide is accurate and complete
• You are authorized to use the selected payment method
• Payment is due at the time of purchase
We reserve the right to refuse, cancel, or limit any order at our discretion. This may include orders affected by pricing errors, product description errors, suspected fraud, or misuse of promotional offers.
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If an order is canceled after payment has been processed, a refund will be issued to the original payment method.
3. Pricing, Promotions & Discounts
Prices, promotions, and product availability may change at any time without notice.
Discount codes and promotional offers may not be combined unless explicitly stated.
We reserve the right to limit quantities, cancel orders, or revoke promotions if abuse or misuse is detected.
4. Shipping & Delivery
Shipping times are estimates and are not guaranteed.
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Glass Ladder is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances beyond our control.
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Risk of loss and title for purchased items transfer to the customer once the order has been delivered to the shipping carrier.
6. Warranty & Repairs
If offered, warranty coverage and repair services are governed by our separate Warranty Policy.
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Glass Ladder reserves the right to approve or deny warranty or repair requests based on eligibility, product condition, and availability of replacement materials or components.
7. SMS Communications
If you opt in to SMS communications, you consent to receive marketing and transactional text messages from Glass Ladder.
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Consent to receive SMS messages is not required to make a purchase.
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Message frequency may vary. Message and data rates may apply.
To unsubscribe from SMS communications, reply STOP to any message.
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8. Intellectual Property
All content on this website, including product designs, images, logos, text, graphics, branding, and other materials, is the property of Glass Ladder and is protected by applicable intellectual property laws.
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Content from this website may not be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.
9. Website Use
You agree not to use this website for any unlawful purpose or in a way that may damage, disable, disrupt, or interfere with the operation of the website.
Unauthorized attempts to access restricted areas of the website, scrape content, or misuse website functionality are prohibited.
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10. Limitation of Liability
To the maximum extent permitted by law, Glass Ladder shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.
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This limitation applies even if Glass Ladder has been advised of the possibility of such damages.
11. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
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Any dispute arising from these Terms or your use of the website shall be resolved under the laws of that state.​​
12. Changes to These Terms
Glass Ladder may update these Terms from time to time.
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Updated versions will be posted on this page with a revised Effective Date. Continued use of the website after updates are posted constitutes acceptance of the revised Terms.
13. Contact
If you have questions regarding these Terms or our policies, please contact:
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