Glass Ladder & Co. LLC
​Effective Date: March 9, 2026
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Glass Ladder & Co. LLC (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights when you interact with our website, products, or services.
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By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We may collect personal information when you:
• Make a purchase
• Create an account
• Subscribe to email or SMS communications
• Contact customer support
• Browse or interact with our website
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Information collected may include:
• Name
• Email address
• Phone number
• Shipping and billing address
• Order history and purchase details
• IP address
• Browser type and device information
• Website usage data
• Cookies and tracking data, including shopping cart and abandoned cart activity
2. How We Use Your Information
We use your information to:
• Process and fulfill orders
• Ship products and provide order updates
• Communicate with you regarding your orders or inquiries
• Provide customer support
• Send marketing emails or SMS messages if you have opted in
• Improve our website, products, and services
• Analyze website usage and customer behavior
• Prevent fraud, abuse, or security issues
• Comply with legal obligations
3. SMS & Mobile Messaging
If you opt in to receive SMS messages, we will use your phone number to send marketing messages, order updates, and promotional offers that you have consented to receive.
Providing your phone number for SMS communications is optional and not required to make a purchase.
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any message.
We do not sell, rent, or share SMS opt in data or consent with third parties for their marketing purposes.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to improve your browsing experience and help our website function properly.
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Cookies may be used to:
• Remember items placed in your shopping cart
• Track when a shopping cart is abandoned
• Improve website performance
• Analyze visitor activity and traffic patterns
• Personalize your browsing experience
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If you have opted in to SMS communications, abandoned cart data may be used to send cart reminder messages.
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You can disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
5. Third Party Service Providers
We may share limited personal information with trusted third party providers who assist with business operations, including:
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• Payment processing
• Shipping and fulfillment
• Email and SMS communications
• Website analytics
• Customer support platforms
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These providers only receive the information necessary to perform their services and are required to protect your data.
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We do not share SMS opt-in data or consent status with third parties for their marketing purposes.
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We do not sell or rent personal information to third parties.
6. Data Retention & Security
We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.
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When personal information is no longer required, we may securely delete, anonymize, or archive the data.
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We implement commercially reasonable security measures designed to protect personal information. However, no method of internet transmission or electronic storage is completely secure.
7. Your Privacy Rights
Depending on your location, you may have the right to:
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• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications
• Withdraw previously provided consent
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To exercise these rights, please contact us at: support@glassladderco.com
8. Children's Privacy
Our website and services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If we learn that personal information from a minor has been collected, we will delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
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Updated versions will be posted on this page with a revised Effective Date. Continued use of our website or services after updates are posted constitutes acceptance of the updated policy.
10. Contact
If you have questions about this Privacy Policy or how your information is handled, please contact: support@glassladderco.com
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