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The Preorder Report
Your one-stop place for every preorder update. We'll post here every Friday until your bag is on its way home to you.
Live Tracker
Current Phase: Customs Review
Customs Review Continues
Our North Star shipment remains in customs review this week, with no additional information or action needed from our team at this time.
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We’re continuing to monitor its status closely and will be ready to move forward with transportation to our warehouse as soon as the shipment is released.
We’ll continue sharing updates right here each Friday by 6:00 PM PST, and we’ll send our next direct email update once the shipment reaches our warehouse.
Thank you so much for hanging in there with us. We’re looking forward to sharing the next milestone with you!
September 4, 2026
Next Update
Check back for the next update on Friday, September 11th.
Frequently Asked Questions
When will my preorder ship?
As the North Star Collection moves through port arrival, customs clearance, and delivery to our warehouse, we will continue updating our status right here on the Live Tracker. The moment the shipment reaches our warehouse floor, fulfillment will officially begin.
When can I expect to receive email updates on my preorder?
In order to more clearly communicate key milestone updates, without overcrowding your inbox through these final steps, we will send our next email update when the shipment officially moves into customs review. We will continue posting weekly updates every Friday by 6:00 PM PST here on the Preorder Report!
Will I get tracking?
Yes! You will receive a tracking number by email as soon as your individual order is packed and dispatched from our warehouse. In the meantime, you can follow along with weekly shipment progress right here on the Preorder Report page.
Can I update my shipping address before my order ships?
Yes, absolutely! As long as your order has not yet shipped, we can update your delivery address to ensure your package arrives exactly where you need it to. If you’ve moved or need to update your address, please reach out to our team at support@glassladderco.com with your order number and updated shipping address, and we’ll take care of it for you!