Question 1

What’s the difference between the Everly and the Michelle?

Accepted Answer

The Everly is our structured 3-in-1 convertible tote that switches between a tote, backpack, and crossbody. It has a built-in laptop sleeve, an anti-theft zipper, and a secure, organized layout. If you prefer a structured tote and want to be able to convert it to a backpack, the Everly is calling your name! It’s great if you want versatility or prefer a more defined silhouette.

The Michelle is our expandable everyday tote with a sleek, softer profile. The magnetic sides allow you to choose between a compact look and extra space, and a removable, machine-washable lining. If you're looknig for a classic tote bag style with a crossbody option this is your perfect bag! It’s simple, polished, and very adaptable.

BOTH come in 2 sizes. The medium size fits up to 14" devices and the large size fits up to 16" devices. The cup holders in both sizes fit up to 40oz cups and play nice with handles. Our signature features: a magnetic zip top opening, convertible luggage strap, and machine washable lining are included with both styles.

Question 2

Should I get Medium or Large tote bag?

Accepted Answer

Both sizes fit 40-oz tumblers in the interior and exterior cup holders. The biggest difference is laptop capacity and how much you usually carry.

Medium
Fits devices up to 9” x 13” and 15” diagonally  (13–14” laptops)
Great for everyday use, lighter carry loads, and a more compact feel

Large
Fits devices up to 10.5” x 14” and 16.5 diagonally (15–16” laptops)
Best if you carry extras like notebooks, chargers, planners, or travel essentials

If you want help choosing, let us know what you typically bring with you. We’re happy to recommend the perfect size!

Question 3

When will my North Star Collection preorder ship?

Accepted Answer

The North Star Collection includes:
 • Everly Tote
 • Sandee 2.0 Hobo Bag

Shipping Timeline
North Star preorders are expected to ship in late June / early July.

You’ll receive email updates every Friday until your bag arrives.

We'll also publish these updates on the Preorder Report page (linked in the footer of our website) in case you ever miss one.

If you ever need help confirming your timeline, I’m here to help!

Question 4

What makes your bags different?

Accepted Answer

Our bags are designed with real life in mind, blending elevated style with thoughtful, functional design.

Question 5

Do your bags fit laptops?

Accepted Answer

Many of our styles are designed to fit laptops. Please check each product page for exact dimensions and fit details.

Question 6

When will my order ship?

Accepted Answer

In-stock orders typically ship within a few business days. Preorders will ship within the timeframe listed on the product page.

Question 7

Do you accept returns or exchanges?

Accepted Answer

Yes, we accept returns and exchanges within the timeframe outlined in our Returns & Exchanges policy.

Question 8

How can I contact you?

Accepted Answer

You can reach us through our Contact page or by emailing support@glassladderco.com. We’re happy to help.

Question 9

How do I subscribe to email or SMS updates?

Accepted Answer

You can sign up for email and SMS updates through our Subscribe page. We’ll keep you in the loop on new releases, exclusive offers, and more.

TRADE IN WEEK IS HERE!

FAQ

Frequently asked questions